Privacy Policy

What Information We Collect

NZSaver is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website or engage with our services.

NZSaver may be a trading name. Where applicable, services are provided by the registered legal entity listed on the Financial Service Providers Register (FSPR).

We comply with the New Zealand Privacy Act 2020.

2. What personal information we collect

We may collect personal information about you, including:

• Contact details (such as name, email address, phone number, and address)
• Information you provide when enquiring about or receiving financial advice
• Financial and personal circumstances relevant to providing advice (where applicable)
• Information you provide when registering for an account or subscribing to updates
• Communications between you and u

We may also collect technical information when you visit our website, including:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on the website
• Referring websites or links

3. How we collect personal information

We collect personal information when you:

• Use or interact with our website
• Contact us directly (online, by phone, or by email)
• Complete forms or subscribe to content
• Engage with our advisers or services

Technical information may be collected automatically through cookies and similar technologies.

4. How we use your personal information

We may use your personal information to:

• Communicate with you
• Provide financial information, analysis, education, or advice (where appropriate)
• Respond to enquiries or complaints
• Improve our website, services, and user experience
• Conduct research, analytics, and service development
• Market our services and products to you (where permitted by law)
• Meet our legal, regulatory, and compliance obligations

You are not required to provide personal information, but if you choose not to, we may be unable to provide certain services or website features.

5. Cookies and analytics

Our website uses cookies and similar technologies to collect technical information and improve functionality and performance.

Cookies are small data files stored on your device. You may disable cookies through your browser settings, however doing so may limit your ability to use some features of the website.

We may use analytics tools to better understand how users interact with our website and to improve relevance and usability.

6. Disclosure of personal information

We do not generally disclose personal information to third parties for their own marketing purposes.

We may disclose your personal information in the following circumstances:

• To trusted service providers and contractors who assist us in operating our website or delivering services (e.g. IT providers, hosting services)
• Where required or authorised by law, court order, or regulatory authority
• In connection with a proposed or actual sale, merger, or acquisition of our business or assets

All service providers are required to protect your information and use it only for authorised purposes.

7. Overseas storage and transfers

Some of our service providers may store or process personal information outside New Zealand. This may involve countries that have different privacy protections than New Zealand.

We take reasonable steps to ensure that overseas recipients protect your personal information in a manner consistent with the Privacy Act 2020.

8. Security of your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification, or disclosure.

Despite these safeguards, no data transmission over the internet can be guaranteed as completely secure.

9. Accessing and correcting your information

You have the right to:

• Request access to personal information we hold about you
• Request correction of any personal information you believe is inaccurate, incomplete, or out of date

To make a request, please contact us using the details below. We may require verification of your identity.

10. How to contact us

If you have any questions about this Privacy Policy, or wish to access or correct your personal information, please contact:

NZSaver
Email: andrew@nzsaver.co.nz
Phone: 021 424 027
Managing Director: Andrew Malcolm

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by publishing the updated version on our website. Changes take effect from the date they are posted.

By continuing to use our website or services, you agree to the updated Privacy Policy.