Disclosure Statement

NZSaver is a trading name of WealthHQ Limited, FSP764012. 

WealthHQ Limited holds a Financial Advice Provider (FAP) licence issued by the Financial Markets Authority (FMA) under the Financial Markets Conduct Act 2013.

NZSaver provides:

• Financial advice to clients in relation to:
• KiwiSaver
• Managed Funds
• KiwiSaver Schemes
• Superannuation Schemes
• Personal risk insurance
• Asset finance

Our advice is limited to the products and providers listed below.

KiwiSaver providers

• Milford
• Booster
• Generate
• NZ Funds
• Kōura

Insurance providers

• AIA
• Chubb NZ (previously Cigna)
• Fidelity Life
• nib
• Partners Life
• Southern Cross

Asset lenders

• Oxford Finance

Generally, NZSaver does not charge fees for financial advice.

However, in some situations where a client’s circumstances or advice requirements are more complex, we may charge a fee. Any fee:

• Will be discussed and agreed with you in advance; and
• Will only be charged once you have confirmed you wish to proceed.

NZSaver may also charge an enrolment fee in certain circumstances. If applicable, the amount and basis of any enrolment fee will be disclosed to you before advice is provided.

NZSaver has relationships with New Zealand-based fund managers, insurers and asset lenders. These relationships allow us to access products, pricing, and support to deliver advice and services.

Commissions

If you take out an insurance policy, have your KiwiSaver managed by us, or draw down on asset finance following our advice, NZSaver will receive a commission from the relevant product provider.

• KiwiSaver manager:
  • Between $0 and $300 upfront commission
  • Ongoing commission equivalent to 0.01-1.00% of the balance of funds managed by the provider, but usually between 0.20%-0.50% depending on the provider and savings amount

• Insurance commission:
  • Between 45% and 230% of the first year’s premium (depending on the insurer and product);
  • Ongoing commission of 5%–10% of the premium for each year the policy remains in force.

• Asset finance commission:
  • A commission equivalent to 0.5% of the interest rate, less the interest rate cost.

These commissions are paid by the product provider and are not an additional cost to you.

Adviser remuneration

Our financial advisers are salaried employees of WealthHQ Limited.

Advisers may be eligible for a quarterly bonus based on overall performance, which may include (but is not limited to):

• Individual performance
• Quality of advice and work
• Team and business performance

Non-monetary incentives

From time to time, product providers may offer non-monetary benefits such as event tickets, gifts, or hospitality.

To ensure our advisers prioritise clients’ interests:

• Advisers are primarily remunerated by salary
• We only engage with clients where we believe there is a clear and material benefit to the client
• We have documented conflicts of interest policies and procedures
• Our advisers follow a structured advice process focused on each client’s goals and circumstances
• Advisers receive regular training on managing conflicts of interest
• We undertake annual compliance audits and reviews by an external compliance adviser

If you are not fully satisfied with the service provided by an NZSaver adviser, you can make a complaint.

• You may contact your adviser directly; or
• Contact NZSaver at andrew@nzsaver.co.nz 

Your complaint will be acknowledged promptly and handled in line with our complaints process. Full details of our complaints handling and dispute resolution process are available on our website under Disputes and Complaints.

If we are unable to resolve your complaint, you may refer it to Financial Services Complaints Limited (FSCL), an independent dispute resolution scheme. This service is free of charge.

NZSaver, and anyone who gives financial advice on our behalf, has duties under the Financial Markets Conduct Act 2013.

We are required to:

• Give priority to your interests by taking all reasonable steps to ensure our advice is not materially influenced by our own interests
• Exercise care, diligence, and skill in providing financial advice
• Meet the standards of competence, knowledge, and skill set by the Code of Professional Conduct for Financial Advice Services
• Meet the standards of ethical behaviour, conduct, and client care set by the Code of Professional Conduct for Financial Advice Services

WealthHQ Limited (trading as NZSaver)
Financial Advice Provider licensed by the Financial Markets Authority

• Phone: 0800 762 711
• Email: support@nzsaver.co.nz (or update)
• Post: The Promenade Building, Unit C10 / 1c Ara-Tai Road, Half Moon Bay, Auckland 2012