Make a Complaint

At NZSaver, we always aim to do the right thing by our clients and those considering our services. However, we understand that sometimes things don’t go as expected.

If you have a concern, please take a moment to provide the details requested so we can understand what has happened and work towards a resolution as quickly as possible. Your complaint will be reviewed through our internal complaints handling process.

Once your complaint has been submitted, you will receive an automatic confirmation email acknowledging receipt. This email will outline how we manage complaints and the expected timeframes for handling your complaint.